Chapter Returns & Refund Policy
Items must be returned or exchanged within 30 days of purchase (For sale items, any refund or exchange must take place within 14 days of purchase). Any returned or exchanged goods must be unused/unworn and in the same condition, as it was when you received them, item must include all attached tags/ labels and be in its original packaging. The cost of returning unwanted items or exchanging an item is at your expense and as we do not offer a collection service you should use your own carrier. We highly recommend that you use a carrier who can give you a “proof of posting”, as until the parcel is received by us, it will remain your responsibility.
* If you choose to exchange an item, we are more than happy to do so for you, however, the cost of shipping the new item back to you is at your expense.
*Free In-Store Returns: If local, you can return any item directly to Chapter, please be aware for orders purchased using Paypal, stores will only be able to issue a gift card as a refund.
** Returns from countries outside the EU (the UK included): Orders returning to Chapter from any country outside the European Union (the UK included) may be subject to tax/duty charges. If you’re looking to return/ exchange your order please contact us in advance of returning your item.
Email hello@chapterone.ie or phone us +353 494331779
How Do I Return or Exchange Unwanted Items?
- Simply send back your item, with your name, address, phone number and proof of purchase.
- Make sure that all returned or exchanged items are unused/unworn. Any items returned should be in the same condition as it was when you received them. Must include all tags or labels and be in their original packaging.
- The cost of returning unwanted items or exchanging an item is at your expense and we highly recommend that you use a carrier who can give you a “proof of posting”, as until the parcel is received by us, it will remain your responsibility.
- Post the parcel back to us. Our address for returns is as follows:
Chapter,
Unit 6 Cavan Retail Park,
Dublin Road,
Cavan,
H12 R838
My Item Was A Gift, So I Don’t Have The Order Number. What Should I Do?
We are happy to help. Please contact us in advance of returning your item.
Email hello@chapterone.ie or phone us +353 494331779
How Do I Return A Faulty / Incorrect Order?
If the product you received is faulty or you received the wrong item, please contact us in advance of returning your item.
Email hello@chapterone.ie or phone us +353 494331779
When Will I Receive My Refund?
Please allow up to 21 days for refunds to show up on your account. We will refund you by the same method the original payment was received. If you paid with a gift card, a new gift card will be issued for the amount of the credit and mailed to your billing address.
Additional Information:
The value of returns, exchanges or refunds is the value of the item at the time of purchase. Gift Cards are treated like cash and are exempt from the returns policy.
For more information, please email hello@chapterone.ie or phone us +353 494331779
